| Website | crisp.chat |
| Category | Customer Support |
| License | Proprietary |
| Pricing | Free plan; paid plans start around $25/seat/month, with add-ons for chatbot and knowledge base. |
Overview
Crisp combines live chat, help desk, chatbots, and knowledge base in one simple customer support platform.
Pros
- Easy to set up
- Unified inbox for chat and email
- Useful free tier
- Built-in chatbot automation
- Clean, modern interface
Cons
- Add-ons increase total cost
- Advanced automation is limited
- Analytics are basic
- Integrations can feel shallow
Verdict
Crisp is a strong choice for startups and SMBs that want live chat and support workflows without heavy setup. It works best for teams needing a quick, unified inbox. The main trade-off is that advanced features and add-ons can raise costs.
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