| Website | crisp.chat |
| Category | Customer Support |
| License | Proprietary |
| Pricing | Free tier available; paid plans start around $25/month per user, with higher tiers for bots and shared inbox features. |
Overview
Crisp combines live chat, shared inbox, bots, and help desk tools in one simple platform for small support teams.
Pros
- Quick setup with minimal configuration
- Live chat, email, and shared inbox in one place
- Built-in chatbot helps handle common questions
- Affordable compared with many support platforms
- Works well for small teams and startups
Cons
- Reporting and analytics are relatively basic
- Customization options can feel limited
- Costs rise as teams add more agents and features
- Occasional UI inconsistencies across channels
Verdict
Crisp does a good job of combining live chat, shared inbox, and basic automation into one lightweight tool. It is best for small businesses that want simple customer support without heavy setup. The main trade-off is that advanced reporting and customization are less robust than larger enterprise support platforms.
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