| Website | chatwoot.com |
| Category | Customer Support / Chat |
| License | MIT (open source) |
| Pricing | Free (self-hosted), Cloud from $19/agent/mo |
Overview
Chatwoot is an open-source customer support platform. Live chat, email, social media in one inbox. Agent collaboration, automations. Intercom alternative.
Pros
- MIT license
- Omnichannel (chat, email, social)
- Agent collaboration tools
- Automation rules
- Canned responses
- Self-hosted option
Cons
- Resource-intensive self-hosting
- Mobile apps need work
- Limited reporting
- Fewer integrations than Intercom
- Complex initial setup
Verdict
Chatwoot is the most complete open-source customer support platform. The omnichannel inbox (live chat, email, Twitter, Facebook, WhatsApp) means your team works from one place regardless of where the customer writes. Self-hosting keeps your customer conversations on your infrastructure.